Dear Customer,

Have you ever experienced that in the case of a disagreement the GTC really decided on claims? About who was in the right? Or who was obliged to do exactly what?

Neither have we!

That's why, together with you, we are happy about less bureaucratic nonsense:

We are abolishing our General Terms and Conditions (GTC) and replacing them with AGW (General Business Values). We invoke exclusively the virtues of the honourable merchant, the German Civil Code (BGB) and the German Commercial Code (HGB).
At the same time, we call on you to follow our example:

Let us together replace documents that are out of touch with reality and hostile to solutions with a commitment to solution-oriented and partnership-based action!

In a nutshell, this means:

1. if something does not fit, we talk about it.
2. we find a solution to the core problem.
3. we deal with each other openly and honestly.
4. we do what makes sense and serves the cause.
5. we act in partnership and with respect.

If you see these principles as a restriction of your scope of action, or if you cannot agree with one or more of our core points, it seems likely that you cannot identify with values for which the formulated principles stand. That is of course perfectly fine - just unfortunately not for us! We fear the chances are high that you and I do not speak the same language in other areas either. Therefore, we suggest that you look directly for suppliers other than us. We voluntarily give up and say "No, thank you".

To all others:

We look forward to a relationship with you!